Refund policy

We do not offer refunds on any purchase.

We have a 15-day exchange policy, which means you have 15 days after receiving your item to exchange a damaged or faulty item.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at tdkentsunglasses@gmail.com.

If your exchange is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return questions at tdkentsunglasses@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Items on sale are non-exchangeable

Exchanges

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be automatically exchanged on your original product within 10-15 business days. 
If more than 15 business days have passed since we’ve approved your exchange, please contact us at tdkentsunglasses@gmail.com.