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Introduction

‍‍These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and TD KENT, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by TD KENT and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services toTD KENT and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

‍All Content included on the Website, unless uploaded by Users, is the property of third party photographers, companies and TDKENT. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission you may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of TD KENT or the third party photographer’s or company’s permission.

Prohibited use

‍You may not use the Website for any of the following purposes: in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

‍Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of TD KENT or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Availability of the Website and disclaimer

‍Any online facilities, tools, services or information that TD KENT makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. TD KENT is under no obligation to update information on the Website. Whilst TD KENT uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers. TD KENT accepts no liability for any disruption or non-availability of the Website. TD KENT reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.


Limitation of liability

‍Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.To the maximum extent permitted by law, TD KENT accepts no liability for any of the following:any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities ;loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.

General

‍You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.These terms and conditions contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Products production and liability

All products are had made. Slight colour, shape and finish inconsistency are normal due to each product being handcrafted and unique. By agreeing to the these terms and conditions the customer acknowledges minor inconsistencies and uniqueness in each of the purchased products due to manufacturing methods. These inconsistencies are not valid as a reason to return or claim as damage/ faulty therefore so is not covered under any warranty for any of the sold products by TD KENT.

Limitation of Liability

TD KENT, nor its directors, employees, partners, agents, suppliers, or affiliates, shall be liable for any indirect, incidental, special, consequential damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our Service.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access and use our service, you agree to be bound by any revised terms. If you do not agree to the new terms, please stop using our service.

Contact Us

If you have any questions about these Terms, please contact us.

LEAD TIME AND DISPATCH OF ORDERS

Each product has a lead time between purchase and dispatch, unless stated otherwise in the product description the lead time is 5 to 7 working days between the payment and dispatch date. The shipping is excluded from the lead time, each shipping timing is to be added after the purchase to dispatch lead time. TD KENT will always try to minimise this lead time however we cannot ever guarantee a precise lead or production time due to the manufacturing process and logistics for the goods sold. The Customer by accepting these terms and conditions acknowledges this lead time and that the minimum lead time is 5 to 7 working days unless specified in description of products, which can be up to 3 working weeks lead time. By accepting these terms and conditions timing of lead time is under no guarantee and acknowledged by the customer.

SHIPPING AND RETURNS

ALL DELIVERIES ARE SUBJECT TO THE DELIVERY COSTS WHICH WILL BE QUOTED AT CHECKOUT. ALL COSTS ARE TO BE PAID BY THE CUSTOMER UNLESS STATED OTHERWISE. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.

YOU WILL BE CHARGED DUTIES & TAXES SPECIFIC TO YOUR COUNTRY UPON RECEPTION. PLEASE MAKE SURE TO TRACK YOUR PACKAGE AND BE AWARE IF CUSTOMS ARE TRYING TO CONTACT YOU. WE UNFORTUNATELY CANNOT TAKE RESPONSIBILITY FOR ANY PACKAGE ONCE IT IS IN YOUR COUNTRY.

IF THE DUTIES ARE MUCH BIGGER THAN EXPECTED OR THERE IS ANY OTHER PROBLEMS WITH CUSTOMS / THE COUNTRY OFFICIALS NEEDS DOCUMENTATION OR CLARIFICATION. PLEASE CONTACT SUPPORT@TDKENT.COM FOR MORE INFORMATION.

PLEASE NOTE A SIGNATURE IS REQUIRED TO RECEIVE YOUR ORDER SO PLEASE ENSURE SOMEONE IS HOME OR YOU MAY ARRANGE ANOTHER TIME TO ATTEMPT DELIVERY.


RETURNS

RETURNS ARE ONLY ACCEPTED IF DAMAGED OR FAULTY ITEM HAS ARRIVED UPON PROOF BEING SENT THOUGH EMAIL WITHIN 14 DAYS OF ORDERING OF DAMAGES OR FAULTS. UNFORTUNATELY WE CANNOT OFFER RETURNS FOR OTHER REASONS DUE TO THE UNIQUENESS AND AVAILABILITY OF OUR PRODUCTS.

PLEASE EMAIL SUPPORT@TDKENT.COM FOR RETURN PAPERWORK. THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU.

PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN A PROOF OF POSTING IN THE FORM OF A TRACKING NUMBER, AS TD KENT IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.

ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) AFTER INSPECTION OF POSSIBLE CLAIMED FAULTS AND DAMAGES WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED AND PACKAGING. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 10 WORKING DAYS.


REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND UPON INSPECTION.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.

THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.

IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE SUPPORT@TDKENT.COM


SALE ITEMS AND PROMO CODES (IF APPLICABLE

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS AND ITEMS PURCHASED USING DISCOUNT CODES CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SUPPORT@TDKENT.COM AND SEND YOUR ITEM TO:

UNIT 4B

LION WORKS, STATION ROAD

WHITTLESFORD

CAMBRIDGE

CB22 4WL

UK


RETURN SHIPPING

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:

UNIT 4B

LION WORKS, STATION ROAD

WHITTLESFORD

CAMBRIDGE

CB22 4WL

UK

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY. YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.